Anti-counterfeiting inquiries
German sunshine battery authenticity inquiry and after-sales service
The German Sunshine Battery is a brand storage colloid battery under the German Sunshine Industrial Group. The product quotes the most advanced colloid and AGM technologies and enjoys a 100-year leadership position in the global market. It emphasizes the details of quality, outstanding performance, perfect performance, and excellence., For users actively explore a fast, accurate, reliable, safe German solar battery! The purpose of the German Sunshine Battery is to fully understand the needs of customers and provide comprehensive services. We are fully aware that quality must be recognized by our customers because they have a direct sense of the products and services that is measured by their stated or unspecified needs and expectations. For every job our employees do, the standard of execution is to do it right the first time, and do it right every time. The German Sunlight Storage Battery Company solemnly pledges that we will continue to make great progress in all areas of our business.
The German Sunshine Battery Company has a complete set of after-sales service system and a strong after-sales service team. We specifically make the following commitments for the use of your products:
1. Implementation of "full-service" in the course of user services, Provide a series of non-standard design, installation and commissioning, technical consultation and training, regular visits and proper handling of customer complaints from pre-sale, in-sale and post-sale.
2. We have established a complete three-tier service support system to provide customers with strong, timely, thoughtful and effective services. That is, the technical department-responsible for non-standard design, etc.; User Engineer-responsible for the training and technical exchange of personnel; Installation attendant -- responsible for installation, commissioning, operation, maintenance, inspection and on-site technical training.
3. Strong service technology equipment, including charging motors and dedicated online resistance tester, has improved the response speed and problem solving ability. The company has equipped tools and spare parts at the service center and representative offices abroad to resolve quality complaints at the fastest speed.
4. The company has established a complete customer file management system. The details of the use of batteries by each customer and the details of the inspection of our company's services are recorded separately, sorted out and classified regularly, and the necessary information is reported to the relevant departments within our company in a timely manner. To make everyone understand the use of batteries in the customer site, based on this, continuously improve the performance of our products and the level of services.
Pre-sale services:
Actively promote the product, mainly according to the customer's use and demand, to provide the best product with excellent performance prices. According to customer needs, provide various designs, including battery configuration problems and provide battery rack design according to customer situation. Our principle is that as long as you bring up the problem at hand, we will do the rest of the work.
Services on sale:
All batteries sold will be delivered to the designated destination according to the customer's requirements to maximize customer approval.
After sales service:
1. We set up "Customer Files" to track the batteries sold.
2. After the battery is sold, follow up by telephone from time to time and perform a thorough inspection(100AH and above series) at least once a year at the request of the customer, and report to the customer on the use of the battery to assure the customer.
3. Provide solution within one hour in case of customer complaint. Including on-site recovery plan and return treatment plan until the customer is satisfied. The goal is to minimize customer trouble.
4. Under normal circumstances, the return of the battery within two weeks of the delivery of the test report, which is the reason for our Division to assume responsibility; The reason for our battery, we issued a corresponding report to guide the use of customers.
Special note:
For non-our company products, our company will also provide services according to customer needs. That is, provide customers with meaningful work such as inspection and training. In order to solve the customer's worries, to ensure the normal operation of the battery on the Internet.
Service Commitment: We are responsible for the free repair or replacement of the products of the German Sunshine Battery under the normal conditions of use of the German Sunshine Industrial Group(China) Co., Ltd. for three years.
Consulting hotline: 400-878-8657
Maintenance / Attention in Battery Operation
Monthly maintenance
The following inspections are completed each month:
-- Measuring and recording the ambient temperature in the cell, the temperature of the cell housing and the temperature of the pole column.
-- Check the cleanliness of the battery, the damage marks of the terminals, and the temperature, damage or temperature of the shell and cover.
-- Measuring and recording the total voltage and floating charge current of the battery system.
Quarterly maintenance
-- Repeat the monthly checks.
-- Measuring and recording the floating voltage of each online battery.
Annual maintenance
-- Repeat all maintenance and inspection in the quarter.
-- Check for loose connections every year.
-- Each year, the battery pack carries out a check discharge test at actual load, releasing 30 % to 40 % of the rated capacity.
3 years maintenance
-- A capacity test(10 H rate) every three years, once a year after six years of use. The battery life is considered to have ceased if the actual discharge capacity of the battery is less than 60 % of the rated capacity.
Use of maintenance precautions
-- Please use insulation tools for battery use and maintenance. Do not place metal tools on the battery;
-Do not use any organic solvent to clean the battery;
-Do not remove the safety valve for sealing the battery or add any substance to the battery;
-Do not smoke or use open fire near the battery pack;
-After the battery is discharged, it should be fully charged to the battery within 24h so as not to affect the battery capacity;
-- Battery performance will deteriorate in storage and should be used as soon as possible;
-- All maintenance work must be carried out by professional staff.
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